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Building trust in the age of AI

Varun Mahindru
Varun Mahindru  • 5 min read
Building trust in the age of AI
Trust is becoming the central challenge of the AI era, as digital payments face more sophisticated scams and rising demands for security, speed and accountability. Photo: Pexels
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Trust has become one of the most valuable assets in today’s digital economy. Every day, millions of payments move seamlessly across borders, powered by a shared confidence that transactions are secure. Yet that confidence has been under strain as fraudsters use artificial intelligence (AI) to sharpen their tactics, turning normal interactions into potential vulnerabilities.

Fraud has always followed the money, but AI has changed its shape and speed. Today, generative tools can write convincing scams in seconds, clone voices from short recordings, and spin up fake websites that mirror legitimate ones. According to Sumsub’s latest Identity Fraud Report published in November 2025, deepfake‑enabled scams in Singapore have surged by 158 per cent year‑on‑year. These AI‑generated impersonations now make up a significant share of regional fraud attempts, underscoring the need for stronger digital identity verification and prevention measures due to rising sophistication in scams.

From discussions with risk teams, our partners and regulators, it is clear that today’s battleground is not just how much fraud occurs, but how quickly it evolves, and how fast defenders can adapt without eroding the trust they aim to protect.

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