Traditionally, new hires depend on one-on-one coaching sessions that can last up to two hours and are often limited by supervisors’ availability. This restricts how much practice wealth advisers get and can lead to uneven feedback depending on who is coaching, shares Bob Ng, OCBC head of personal and premier banking Singapore, at a media briefing.
OCBC Bank has rolled out a generative AI-powered training programme for its 900-strong wealth advisory force in Singapore.
The six-month programme uses simulated client conversations to train wealth advisers across competencies, including investment advisory, client management, product knowledge and wealth planning. Instead of relying on scheduled role-play sessions with supervisors, wealth advisers can practise on demand and repeat scenarios as often as needed.
