“These systems are critical [to our guest experience], so it's crucial that we have the ability to identify, triage, and resolve issues as quickly as possible. Splunk ensures that stability for us, and [enables us to deliver a] seamless guest experience. In fact, Splunk has been a big part of us achieving a 70% improvement in our stability metrics over the last four years,” shares Ruel Waite, Carnival Cruise Line's senior manager of Site Reliability Engineering, at Splunk’s .conf23 event in Las Vegas earlier today.
How is global cruise company Carnival Corporation able to provide a secure and seamless customer experience to more than 300,000 guests and crew worldwide every day? By having real-time visibility across all applications, services, and security infrastructure using Splunk’s products.
The cruise company’s largest brand, Carnival Cruise Line, allows guests to complete online check-in, book shore excursions and restaurant reservations, formally check out, and more through the Carnival HubApp. With Splunk, Carnival Cruise Line can quickly spot unexpected glitches on the website or the HubApp before immediately addressing the issue before it affects the guest experience.
