With Freshdesk Omnichannel, its agents can get a unified view of customer interaction and transaction history across digital channels, empowering them to engage in more personalised conversations that help increase customer retention.
Fashion and lifestyle online retailer Zalora is leveraging Freshworks’ solution to respond faster and exceed its customers’ expectations.
Zalora initially used multiple systems and applications for customer support activities, which led to data silos that hindered its customer service agents from promptly delivering help.
