“While improving operational efficiencies and enriching customer experience have been top of mind for leveraging automation, many organisations also believe that automation is a pathway towards meeting ESG and sustainability goals, which will be a gamechanger for corporate trustworthiness,” says Michael Araneta, associate vice president of IDC Financial Insights.
Business leaders in Asia Pacific and Japan (APJ) are increasingly recognising the vital role of automation, according to IDC APJ Automation Survey 2022 commissioned by UiPath.
The majority (86%) of APJ organisations agree that automation will be a critical requirement for business excellence, customer experience and competitive success within the next three years. As such, 62% will scale up their robotic process automation (RPA) initiatives or achieve an enterprise-wide RPA deployment by 2025.
