A customer could request, “Give me a list of the cheapest flights from Singapore to Manila for the month of April”, and instead of the chatbot pointing the customer to the Booking section of the website, it could actually provide that list within the chat. And then the customer could say, “Book me that flight on Tuesday 2 May - here is my passport number” and your chatbot could do that, all whilst keeping the data secure, within your own system.
Commercial chatbots are a pain. At best, it picks up on your keywords and points you in the right direction of the website you are on. In some scenarios, they connect you with a live agent. At worst, it does not understand your query and your conversation with the bot plods around in frustrating circles.
We would like to change that. Imagine ChatGPT, but not just planning travel itineraries, or writing essays. Imagine ChatGPT, but bespoke, built to solve your specific business needs such as answering your customer’s questions intelligently.
