The study found that the majority (55%) of respondents reported automating IT processes saving the IT department 1 - 8 hours per service request.
Organisations with more than half of IT services automated are more likely to view their department as critical to business growth and strategy, according to a survey by automation platform provider Ivanti.
As the Covid-19 pandemic accelerated the shift to remote work, employees expect to be able to connect with various devices to corporate networks, data and services. The need to keep these devices and services connected has placed additional stress on IT team members, which could be alleviated by the implementation of automated IT services.
