This is why 74% of retailers in Asia Pacific are in the process of upgrading their returns management technology. More than two-thirds (68%) say they plan to deploy reverse logistics technology by 2026 to better manage fulfilment pressures. Thirty-two per cent also consider charging a fee for online orders from frequent returners to potentially improve the overall profitability of online orders.
Omnichannel shopping is here to stay, with nearly eight in 10 shoppers in Asia Pacific favouring a blend of online and in-store shopping. The ease of making returns is the leading reason shoppers choose to shop in stores, according to Zebra Technologies’ 16th Annual Global Shopper Study.
However, the increase in returns has impacted retailers globally, growing to US$1.8 trillion according to the IHL Group.
