Yanice Chong

2023-11-13 08:02:13

Never regret for putting my faith and leaving my house to Ideal Design Interior after comparing with other ID firm. I would like to have a big thanks to Brian for helping me to convert my Punggol 4 room flat to my dream home! I met Brian 3 years ago and did only the basic but now, with the latest upgrade, I am so pleased with the outcome! ?

Shamala Clement

2023-11-13 08:02:13

It was a big regret hiring Ideal Design to do my renovation as we faced alot of issues with them. They did not complete the project on time and only finished up the final touches almost a year after we moved it. alot of issues with my kitchen especially. Solid surface top kept cracking next to the stove. Within 2-3 years, kitchen cabinets below the sink started rotting because of poor installation of the sink and water seeped into the wood. I have to now change the whole cabinet because of it. When contacted Ideal Design about it, they were very rude to us accusing us of spoiling it ourselves and saying 1 year warranty period is over. They even went to the extend of sending us a lawyer letter threatening to sue us if we kept complaining about it. This is the worst customer service I have ever experienced from a Reno company and i hope no one goes through our plight. We pay so much of money to Reno companies to live happily in our homes. But Ideal Design has only made us feel the opposite. Feel free to PM me for pictures of my kitchen cabinet condition or any other info.

mark wong

2023-11-13 08:02:13

This is the first time that I've encountered an ID company that presented me with a quotation instead of a design idea after telling them that I would like to have. Not even a simple design idea was suggested. I was told that it's their policy to "design only upon endorsement of contract". Seriously, how is a client supposed to agree to paying without even seeing a proposal? Not even a 2D sketch effort was put in. Furthermore, prices quoted were almost 40 to 50% higher than the rest. Imagine being asked to pay $1800 for painting walls that will be covered by wallpaper and a full height TV storage console. Why would these walls need to be painted in the first place?

Ong Ivan

2023-11-13 08:02:13

very good service