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Singapore banks top customer satisfaction in Asian transaction banking

Samantha Chiew
Samantha Chiew • 2 min read
Singapore banks top customer satisfaction in Asian transaction banking
SINGAPORE (June 25): The primary transaction banking customers of United Overseas Bank (UOB) are most satisfied with the bank’s liquidity management solutions in Asia, according to East and Partners’ latest research.
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SINGAPORE (June 25): The primary transaction banking customers of United Overseas Bank (UOB) are most satisfied with the bank’s liquidity management solutions in Asia, according to East and Partners’ latest research.

On a satisfaction scale of 1 to 5, where 1 is most satisfied and 5 most dissatisfied, UOB got the highest score of 1.70, ahead of Standard Chartered (1.75), OCBC (1.78) and DBS (1.80).

In addition, the research showed that the top three banks in Singapore are also ranked highly by their customers in terms of short term debt. OCBC leads this at 1.53, followed by UOB, Bank of China, CIMB and DBS.

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