The bombshell allegations led to the premature departure of CEO Alan Joyce last year, but it wasn’t clear at the time how much Qantas knew about its own ticketing deficiencies.
Qantas Airways’ ghost-flight scandal misled almost one million customers booked on tens of thousands of non-existent services, according to court documents that reveal the scale of the misconduct and the airline’s awareness of the problem.
Qantas settled the lawsuit in May, agreeing to pay A$120 million ($106.05 million) in fines and compensation for selling tickets on flights it had already decided to cancel. The Australian carrier also admitted misleading ticketholders by not telling them promptly they were actually booked on phantom services.
