This report captures the perspectives of over 2,500 enterprise decision-makers in countries such as the United States, the United Kingdom, Germany, Australia, Japan and Singapore.
Failing to digitise their customer engagements in 2020 would have negatively impacted their business, according to 98% of enterprises in Asia Pacific.
This was revealed in the NYSE-listed Twilio’s 2021 State of Customer Engagement Report released on Mar 2.
