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Tech initiatives banks should prioritise in 2024

Nurdianah Md Nur
Nurdianah Md Nur • 7 min read
Tech initiatives banks should prioritise in 2024
Given the rapid development of technology, what tech projects should banks focus on next year to be more efficient, resilient and innovative? Photo: Shutterstock
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We are now entering the digital business era, where companies are increasingly experimenting and deploying new technologies to stay competitive in a time of economic uncertainty. Here are some areas they should prioritise in 2024 to improve operational efficiency and resiliency as well as build up innovative capabilities.

The high interest in generative AI is expected to continue next year as the technology could add up to US$4.4 trillion ($5.9 trillion) to the global economy annually, according to the McKinsey Global Institute.

Specific to the banking sector, generative AI can potentially deliver US$200 billion to US$340 billion in value, largely from increased productivity. For instance, employees of United Overseas Bank (SGX:U11) (UOB) can use generative AI to retrieve and reference information within the bank quickly, while app developers at the Oversea-Chinese Banking Corp (OCBC) are leveraging generative AI to generate, debug and improve computer codes automatically.

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