Floating Button
Home News Wealth

Navigating client relationships with AI

Samantha Chiew
Samantha Chiew • 2 min read
Navigating client relationships with AI
At UBS, around 80% of AI-related initiatives focus on boosting efficiency and productivity. Photo: Bloomberg
Font Resizer
Share to Whatsapp
Share to Facebook
Share to LinkedIn
Scroll to top
Follow us on Facebook and join our Telegram channel for the latest updates.

As investors worldwide chase AI-themed opportunities, organisations are exploring how to harness the technology. For banks like UBS, around 80% of AI-related initiatives focus on boosting efficiency and productivity, with the remaining 20% aimed at enhancing customer engagement.

This focus is particularly relevant for client advisors, who, according to Young Jin Yee of UBS, spend between three and four hours preparing for meetings. They must extract portfolio reports, compile relevant research on the asset classes invested by their clients, overlay the bank’s house view on the macroeconomic landscape and assemble it all into a customised presentation deck.

With AI tools, the client advisors are able to quickly build a dashboard showing not just the portfolio performance but also help project the portfolio’s cash flow in the coming six months, for example, taking into account expected dividends or other payments.

×
The Edge Singapore
Download The Edge Singapore App
Google playApple store play
Keep updated
Follow our social media
© 2026 The Edge Publishing Pte Ltd. All rights reserved.