Hotels hit by Covid-19 see diversification as key when recovery resumes

SINGAPORE (Apr 17): Changi Airport is home to numerous attractions, one of which is the Crowne Plaza hotel located at Terminal 3. The luxury hotel has earned a name for itself as the World’s Best Airport Hotel. Some six months ago, Liza — who prefers not to give her family name — had booked a staycation at the hotel, in anticipation of a high demand from both locals and tourists.

Earlier this month, she checked into the hotel with her husband. While they received a warm welcome and were delighted to check into their “stunning room”, she was taken aback by the lack of guests there. “It was almost eerie, because Changi Airport and the hotel are known to attract large crowds of people on any given day. In fact, the Changi Airport itself was almost desolate,” she tells The Edge Singapore.

“We knew the virus would cause the crowd in hotels to thin, but we didn’t know it would be this bad,” adds Liza.

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