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Are we using AI correctly at work?

Ricky Kapur
Ricky Kapur • 5 min read
Are we using AI correctly at work?
The potential to reimagine the workplace with AI remains endless, but success hinges on first getting the foundations right. Photo: Unsplash
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Singapore took a significant step in solidifying its position as a global leader for artificial intelligence (AI) last year, committing more than $1 billion over the next five years to drive AI innovation and adoption. Employees in Singapore are primed for this transformation, with the country’s workforce ranking third (37%) globally for daily or near-daily AI usage, according to a recent Morning Consult report commissioned by Zoom.

However, many organisations are only using AI for surface-level functionalities such as automating repetitive tasks or meeting minutes. This limited approach could result in collaboration inefficiencies and platform complexity long-term, with employees struggling to navigate multiple apps.

With the Tripartite Guidelines on Flexible Work Arrangements (FWAs) taking effect this month, organisations will face increasing pressure to balance flexibility, productivity, and cost-efficiency. The latest challenge for businesses now lies in ensuring new technologies like AI deliver measurable value.

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