Behind the scenes, SMRT has developed an AI-Driven Intelligent System (AiDiSA) that uses a custom AI model to process commuter feedback. The system improves sentiment analysis accuracy and reduces case-assignment workload, enabling faster responses for public transport operations.
Artificial intelligence (AI) is increasingly finding its way into Singapore’s daily life.
SMRT, for instance, has embedded AI in its Wink+ mobile app, which provides train maps, bus arrivals and food deals near public transport nodes.
