Apple founder Steve Jobs said it best. "It's not a faith in technology. It's faith in people." This bears reminding that while the world embraces technology as the key to a post-pandemic recovery, we oftentimes forget the people behind the technology.
When COVID-19 hit us fast and furious, many employees, alongside yours truly, unexpectedly became digital nomads. Like Dominic Toretto in the Fast & Furious movie franchise, we were suddenly living our work lives a quarter-mile at a time, putting pedal to metal.
I must have called our IT support department countless times, whether to facilitate our staff working from home or to solve one pandemic-related tech issue after another. And that's just me. Multiply the mounting IT demands of an untethered global workforce, amid coronavirus challenges, and you get the picture.
