In-app calls will not incur International Direct Dialling (IDD) charges. According to the bank, business and retail banking customers make more than 8,000 calls to the bank each month while overseas.
OCBC Bank will progressively make in-app calling available to its retail banking customers, giving them an easier way to reach the bank while reducing exposure to phone-based scams.
The bank expects the capability to be especially valuable to customers who need urgent assistance while abroad, such as in cases of suspected credit-card fraud or account security concerns.
