This enables DHL Express to increase its overall operational efficiency by at least 40%, and handle greater volumes, especially during peak season. The company recorded a 17.3% year-on-year increase in shipment volume during the peak months of November and December last year.
International express service provider DHL Express is now using a robotic arm that uses artificial intelligence (AI) to automate parcel sortation in its facilities in Singapore and South Korea.
Called DHLBot, the robotic arm can sort over 1,000 small parcels per hour with 99% accuracy, reducing the need for secondary sorting.
