This is why business analytics software and services firm SAS Institute believes organisations should embrace responsible AI as they embed intelligence into their decision-making processes. Responsible AI is the practice of designing, developing, and deploying AI with good intentions to empower employees and businesses, and fairly impact customers and society.
Artificial intelligence (AI) will be increasingly incorporated into business processes, as suggested by IDC’s forecast that Asia Pacific spending on AI systems will rise from US$17.6 billion in 2022 to around US$32 billion in 2025.
While AI can help improve efficiency and provide customer insights, it could also cause biased decision-making. For example, studies have shown instances of AI-powered lending algorithms automatically rejecting loan applications from minorities.
