Additionally, participants engaged in robust discussions with experts on anti-scam strategies to better align with measures set out by the Monetary Authority of Singapore. They also learnt key elements of strategic decision-making in formulating their response when dealing with scammers.
Over 1,000 frontline employees from the United Overseas Bank (SGX:U11
) (UOB) recently underwent a cyber scam preparedness programme co-developed by the bank, Singtel Cyber Security Institute (CSI) and Singapore Institute of Management Academy (SIM).
Led by trainers from Singtel and SIM, the workshops included common scam typologies and scenarios encountered by UOB’s frontline staff. Participants underwent simulations of different tactics used by scammers, such as deep fakes and phishing to harvest customers’ credentials. This gave them a better understanding of scammers’ mindsets and modus operandi to better convince customers to accept assistance or empathise with customers’ situations.
