Visibility across increasingly complex tech stacks needed
One of the biggest headlines in financial services (FSI) in 2023 was the string of service outages that afflicted some of Southeast Asia’s largest banks, with millions of payment and ATM transactions suspended. The widespread disruption to businesses and consumers was so significant that the Monetary Authority of Singapore (MAS) had to intervene, directing one affected bank to put on hold any non-essential changes to its IT systems and focus on building its technology resilience.
With consumers expecting a higher level of digital interaction and access to services, along with increased regulation and scrutiny from entities like MAS, FSI organisations are encountering unparalleled challenges as they strive to modernise software and expand digital infrastructure, all while ensuring optimal uptime, reliability, performance, customer experience, and innovation.
