Balancing the risks and benefits of AI and ML can be a tricky process but when optimised in the right way, AI and ML can be leveraged for economic growth, and to foster innovation, elevate service delivery, and enhance customer experience. This is no truer than in human capital.
Artificial intelligence (AI) and machine learning (ML) use cases continue to expand daily, bringing change to virtually every industry. Across most industries and in functions such as customer care, finance, and HR, AI and ML solutions are being deployed to augment decision-making capabilities and increase levels of automation to optimise the power of human-machine teaming.
But the technology comes with its potential challenges ranging from upholding user rights on privacy practices to stoking fears of displacing workers. Governments across the world including in Southeast Asia are taking steps to address AI challenges. In Singapore for example, the government launched the AI Verify Foundation earlier this year, to harness the global open-source community to develop AI testing tools for the responsible use of AI.
