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Rethinking automation in the age of artificial intelligence

Markus Zirn
Markus Zirn • 5 min read
Rethinking automation in the age of artificial intelligence
The new automation mindset cultivates plasticity within companies, encouraging continuous learning, evolution, and adaptation. Photo: Pexels
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 In today's fiercely competitive market, artificial intelligence (AI) is no longer just a buzzword. Companies across industries are deploying AI to enhance customer experience and pioneer predictive maintenance models to give them a crucial edge. This is especially true in Singapore, a nation at the forefront of the digital revolution, where AI presents both familiar opportunities and unforeseen challenges.

Singapore has established itself as a global frontrunner in AI advancements, ranking among the top 10 globally. Boasting over 80 active research faculties, 150 R&D teams, and a thriving startup ecosystem, it is also fueled by the National AI Strategy (NAIS 2.0). While Singapore shows strong commitment and resources dedicated to AI, effectively translating these efforts into practical applications across various sectors remains a crucial aspect to consider.

Workato's 2024 Work Automation Index revealed a remarkable 173% surge in automation within the Asia Pacific and Japan region year-on-year. Businesses are increasingly embracing generative AI to streamline operations and boost profitability, aligning perfectly with the current economic focus on efficiency and growth. This powerful technology excels in tasks like content creation, information analysis, and back-office functions, impacting various departments.

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