Most shoppers expect retailers to offer easy click-and-collect and returns options too, but 85% of Apac retailers find it challenging to provide those and struggle with real-time inventory and out-of-stock tracking.
Due to the lingering labour shortage, 79% of retailers in Asia Pacific (Apac) plan to increase their tech investment next year to enhance customer experience, and improve mobile workforce productivity and inventory management.
According to Zebra Technologies’s 17th Annual Global Shopper Study, 22% of consumers in the region left a store without getting what they needed due to the lack of available retail associates to help.
