TDCX provides customer care services in more than seven languages across multiple channels including phone, email and social media. Through the collaboration, customers are served in their native language and enjoy faster response times as well as a seamless experience across their preferred channels. TDCX is also supporting pre-sales activities, completing the full customer journey.
Car makers are increasingly shifting gears, prioritising customer experience in response to customer demand. Less than one in 10 Europeans is of the view that car brands provide a good digital experience (e.g., online experience, in-app), while another study showed that almost half of customers contemplate switching car brands after a negative CX encounter.
Niclas Medin, head of outsourcing Volvo Cars, says, "Beyond making cars that serve our customers' lifestyles and are sustainable and safe, we are committed to helping them enjoy the experience of owning a Volvo. Ensuring that we provide great CX is a key part in achieving that goal. In today's fast-moving world, the experience that we provide our customers with must keep up with the ever-changing needs of customers.”
Singapore-based digital customer experience (CX) solutions provider TDCX announced that it has partnered with Volvo Cars to provide better customer service experience for Volvo’s customers in Europe.
Volvo Cars partnership with TDCX in Europe builds on its successful tie-up in Malaysia which started just over a year ago.
