Singapore-headquartered and NYSE-listed TDCX has added two new clients in Europe.
Both clients are in the healthcare technology (healthtech) sector, which is a vertical that the company is making inroads into.
TDCX will be providing customer support to individuals with specific medical needs for one of the clients while it will be helping medical practitioners understand how to use sophisticated medical devices for the other.
TDCX will also be supporting both clients in customer feedback management, process improvement, as well as training and development.
“Europe is a strategically important market for us. It not only has the right conditions for an outsourcing location but also several tailwinds. This includes the growth in sectors such as healthtech, gaming and ecommerce and a desire among companies to focus on their core business for greater efficiency. Such factors are driving the growth of the customer experience market in Europe, which is estimated to grow at a compound annual growth rate of 16.1% from 2022 to 2028,” says Laurent Junique, founder and CEO of TDCX.
“Over the last few years, we have built up our capabilities in Europe. We opened our first European campus in Spain, which was quickly followed by Romania and most recently, Türkiye. We are seeing results from our investments into the region, as we gain recognition from local clients and make headway into new verticals,” he adds.
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In the 1HFY2023 ended June, TDCX saw an 85% y-o-y increase in its revenue from Europe.
"We are proud to be supporting two global brands in driving exceptional customer experience (CX) in Europe. These client wins are a testament to TDCX’s strengths in providing effective outsourced CX services and our ability to leverage our expertise across the group to develop tailored solutions for clients in different locations,” says Sophie Chelmick, executive vice president, EMEA (or Europe, the Middle East and Africa), TDCX.
“Backed by our proven track record, a team of experienced CX specialists, distinctive people management approach, and welcoming workspaces, I am confident that we will continue to build on our strengths and grow in the market. We will do this by constantly innovating, expanding our reach, and delivering outstanding results for our clients,” she adds.
Shares in TDCX closed 10 US cents lower or 1.66% down at US$5.91 on Sept 29.
