Many consumers and drivers have looked forward to Go-Jek’s entry after Grab cemented its grip on the city-state by agreeing in March to acquire the Southeast Asian business of Uber Technologies, eliminating its primary competition in the region. Uber’s departure was followed by rising complaints from users about higher prices, delays and lapses in customer service. Drivers expressed frustration about reduced income.
(Nov 28): Indonesia’s Go-Jek plans to roll out a preliminary version of its ride-hailing app in Singapore on Thursday, bringing fresh competition to the hometown of arch-rival Grab, according to people familiar with the plan.
Go-Jek’s beta app will be available to a limited number of consumers before expanding it to a wider population as testing progresses, said the people, who asked not to be named because the information is not public.
