“Gone are the days of merely having customer service centres,” says Gauri Shankar Nagabhushanam, CapitaLand India Trust’s CEO. “Today, cutting-edge research and development (R&D) is happening out of India, and it’s happening in our parks.”
For many Singaporeans, the outsourcing boom of the early 2000s is still what comes to mind when hearing about India’s economy — picture back-end operations staffed by young graduates handling customer service and IT support. While the stereotype of India as a back-office nation has endured, it no longer matches reality.
Today, inside the campuses of CapitaLand India Trust’s business parks, engineers are designing tools for manufacturing semiconductor chips, scientists are working on drug discovery, and automotive firms are modelling autonomous driving systems.
