“When a leader is empathetic, he is more understanding and less judgemental; his overall view is more flexible and less restricted — qualities that are critical in today’s world, where we are required to adapt continuously to changing circumstances,” he notes.
For finance industry specialist Sydney Yeung, leading by empathy is a daily imperative.
Empathetic leadership lays the foundation for the development of mutual respect and authentic human connections — essential ingredients for building morale, productivity and employee loyalty in any organisation, the CEO of SGX-listed GSS Energy points out.
