Optimism abounds on role of physical stores in the face of Amazon’s launch

(Aug 14): The July 27 launch of Amazon.com’s Prime Now service here has been welcomed enthusiastically.

According to mobile app analytics firm App Annie, the Prime Now app has been downloaded more than 88,000 times in Singapore on iOS and Google Play combined as at July 31.

Welcome aside, Amazon’s launch weekend was full of hiccups. Besides a lack of delivery windows, there were complaints about inventory issues and withdrawn promotions. Amazon’s use of private-hire cars and taxis to make deliveries also drew the attention of the authorities. On Aug 1, the Land Transport Authority clarified that cabbies and private-hire drivers are not allowed to make deliveries of goods unaccompanied by a passenger.

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