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customer experience
In Focus
Fortifying security and enhancing user experience using data science
Here are some best practices to help firms use data science to deliver seamless and secure services dynamically.
April 20, 2022
In Focus
Humanising banking: How Conversational AI provides a human touchpoint in the finance sector
A more digital world requires banks to have firm foundations in AI and automation so they can optimise every conversation.
March 25, 2022
Digital Economy
Riding the e-commerce tiger in a post-Covid age
If the pandemic has taught us anything, it’s that flawless customer experiences must always prevail.
March 14, 2022
News
Tech news in less than 5 minutes – March 2022
Bite-sized news on customer experience, cybersecurity and future of work.
March 01, 2022
Digital Economy
Turning disruptions into profitability with AI
Organisations can no longer waste time analysing old data from disparate systems and guessing the right strategies to move forward
January 05, 2022
News
Tech news in less than 5 minutes – November 2021
Bite-sized news on customer experience, sustainability, robots and healthcare.
October 29, 2021
Digital Economy
On the road to becoming digital native enterprises
Firms must integrate technology into all areas of their business to transform how they operate and deliver value to customers
September 28, 2021
Digital Economy
Solving the customer-obsession puzzle
What will it take to win the hearts and wallets of consumers today and in the future?
July 02, 2021