These two sectors helped bring 2017 customer satisfaction levels to a new high: Survey

SINGAPORE (Mar 28): Singapore’s national customer satisfaction hit a new high in 2017, according to the 2017 Customer Satisfaction Index of Singapore (CSISG) released by the Institute of Service Excellence (ISE) at the Singapore Management University (SMU).

ISE is a joint initiative by SMU and the Singapore Workforce Development Agency (WDA).

The CSISG 2017 study features results from 30,135 completed questionnaires from Singapore citizens, PRs and departing tourists at Changi Airport. A total of 650 distinct entities were measured, out of which 174 received published scores.

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