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Engage client actively to avoid NPL bubble

Joyce Goh
Joyce Goh • 5 min read
Engage client actively to avoid NPL bubble
Malaysia has placed a moratorium on loans to help firms cope with Covid-19, but this could only serve to delay a debt and impaired loan crisis
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SINGAPORE (Apr 9): The moratorium on loans announced by the government last week for households and SMEs will help protect the banking system and ensure liquidity while shielding the economy from current shocks. However, industry observers point out that this could only serve to delay a debt and impaired loan crisis.

Given this, it is crucial for banks to actively engage clients during the period of the moratorium — by keeping in touch with their situation and helping them normalise their loans.

Looking at publicly available data, impaired loans of households rose 3% monthon-month to RM11.07 billion ($3.6 billion) in January. Total impaired loans in the banking sector increased 2.6% to RM27.54 billion for the same period.

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