Other problems include missing fund information when people moved to the service, according to one of the people. Some users got error messages when signing up via typing and facial recognition, another person said. Some had difficulties placing investment orders, according to a third person.
Some Hong Kong pensioners migrating to a new electronic system for retirement savings have experienced glitches, raising concerns over the platform’s reliability as it enters a key phase of adding more users.
The eMPF platform, built by a unit of Hong Kong tycoon Richard Li’s PCCW Ltd. and assisted in operations by Singapore-based subcontractor iFast Corp., showed tech issues including log-in difficulty, according to people familiar with the project, who requested not to be named.
