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customer experience
In Focus
How genAI has truly revolutionised chatbots (finally) to deliver engaging customer experiences
Today’s generative AI chatbots are far easier to love, making it easier for brands to deliver the best customer experience.
August 21, 2023
In Focus
How AI-powered tools are transforming customer experience in Southeast Asia
Conversational commerce is expected to bring $12 billion to the e-commerce market by the end of 2023. And AI is here to help.
July 04, 2023
Digital Economy
Transforming payments and app development
How are Mandai Wildlife Group, DSO National Laboratories and Petronas transforming to deliver better business outcomes?
June 26, 2023
In Focus
Finding the human touch in a sea of bots
Augmenting advancements in generative AI and automation can drive empathy in customer interactions.
April 25, 2023
News
Personalised experiences drive loyalty for spend-conscious consumers in Singapore
They will remain loyal to companies that deliver faster service and offer personalised experiences and data security: Salesforce
March 28, 2023
In Focus
A local spin on voice AI
Here's how Wiz Ai is offering voice AI solutions that effectively cater to businesses in Southeast Asia.
March 08, 2023
Digital Economy
How Changi Airport delivers exceptional traveller experience
The airport is planning to use extended reality, machine learning, IoT and autonomous vehicles to best serve its customers.
November 07, 2022
Digital Economy
Customer trust is earned or broken with every experience
Every digital touchpoint is an opportunity to earn or break customer trust. Here's why.
October 10, 2022
In Focus
New age of consumers demand hybrid customer experience
What are the three key points business decision-makers need to consider when designing their next hybrid customer experience map?
September 19, 2022