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customer experience
Digital Economy
Almost a quarter of Singaporeans rely on social media videos to discover and evaluate products
Companies should also consider the use of business messaging and metaverse-related technologies: Meta and Bain & Company
September 06, 2022
CXOs
Navigating economic uncertainty with empathy
Unlocking empathy calls for organisations to build authentic relationships with their customers and employees at scale.
September 01, 2022
Digital Economy
The customer journey continues beyond checkout
Three tips for SMBs to optimise customer experience from checkout to unboxing and beyond, to retain customer loyalty.
August 26, 2022
In Focus
Business messaging gaining traction in Asia Pacific
One-third of consumers across the region are chatting with businesses at least once a week, says a new study by Meta and BCG.
August 17, 2022
In Focus
Finding the right DX platform doesn't have to include a trade-off
How can you balance the business benefits of a digital transformation platform with prudence in CapEx and training costs?
July 19, 2022
Technopreneurs
Establishing a digital presence through conversational messaging
A personalised conversational experience can save customers time while increasing operational efficiency. Here's why.
July 06, 2022
Digital Economy
ShopBack leverages Forter to grow securely
With Forter, ShopBack can now make more precise and faster decisions about customer trustworthiness, enabling it to scale securely
June 24, 2022
Digital Economy
Endowus relies on Twilio to scale without compromising on customer experience
Here's how Twilio's easy-to-use solutions enable Endowus to increase productivity and offer more personalised services.
June 23, 2022
Digital Economy
Navigating the challenges of hybrid work in financial services
How can banks create and cultivate strong client relationships as they embrace hybrid work?
June 10, 2022
News
LaLiga turns to Alipay to get closer to Chinese football fans
Users can now access the latest information on LaLiga matches and participate in various engagement activities in the Alipay app.
April 22, 2022